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Service Desk Engineer

  • On-site
    • Kyiv, Kyiv, Ukraine

Job description

We are Clario, a consumer-focused company on a mission to make digital life easy. We’re here to create smart yet simple apps with a human touch, empowering better productivity, security, and lifestyles. With mature products used by millions worldwide and years of in-house product development, we're waiting to unleash your hidden talents and make you sparkle. Join us and let’s go together!

The Role

We are looking for a highly motivated Service Desk Engineer to join our team. You will be responsible for providing internal customer support for IT-related issues. Primarily, you will act as a 1st Line Support Engineer, but you may also be assigned more advanced system administration tasks depending on your skills and capabilities.


What You Will Be Doing

  • Registering, prioritizing, and documenting incoming questions and service desk
    tickets, and routing the tickets to relevant teams if needed.

  • Supporting customers locally in the office and remotely.

  • Installing and configuring software on customer equipment.

  • Performing routine software and hardware maintenance.

  • Working closely with the IT team to resolve any IT-related issues.

  • Performing routine access management tasks (password resets, enabling/disabling
    users, etc.).

  • Performing some system administration tasks (specified additionally, with education
    provided if needed).

  • Providing customers with guidelines and producing user manuals.

What you need for this Position

  • Advanced user of Windows, MacOS, and Unix systems.

  • Basic understanding of MS Active Directory and computer networking.

  • Eagerness to grow professionally in IT.

  • Customer-oriented mindset.

  • Accuracy, punctuality, and discipline.

Nice to Have

  • Some scripting experience (Bash, PowerShell, Python).

  • At least one year of working experience in a similar position.

What we offer for your success

  • Very warm and friendly working environment and flexible working schedule.

  • 20 days off + paid national holidays, and 12 sick days paid by the company per year.

  • Medical insurance, and health protection programs (with COVID-19 and dental coverage).

  • Continuous professional development and growth opportunities.

We are not just a company, we are Clario! We put the customer at the heart of all that we do, we achieve our best together, take responsibility, and challenge our limits to create a difference!  

To apply for this position, please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. We guarantee the privacy of any information received.

LET’S GO TOGETHER!

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